Why haven't I received the confirmation of my order?
Remember to check your spam and junk mail. If it's not there, perhaps you made a small typing error when ordering? In any case, nothing serious! Contact us and we'll send you the email again :).
Has my order been shipped?
We prepare the orders as quickly as possible so that they are quickly shipped. Generally, orders are prepared within 24 hours, however, we may experience some delays due to a very steady flow of orders. But when your order is prepared & ready to be shipped, you will receive a shipping confirmation email. In this email, there is a tracking link that allows you to locate your order in real time. It is therefore important to check your mailbox regularly (inbox & junk mail) :). If days go by and you still haven't heard from us, contact us!
What if my order has been delivered but I haven't received it?
In the order shipment email you received, you can click on "Track Order" at the bottom of the email. You will be able to see in real time where your package is. Get in touch with your neighbours or concierge of your building if you weren't at home, as the delivery person can give the parcel to them to spare you the trip to the post office.
If nobody has received the parcel for you, contact us !
There is a wrong or missing item in my package, what should I do?
If there is an error: Each order is prepared manually so it may happen that mistakes are made. Send us, by mail, a picture of the products received by mistake with the delivery note (on the same picture).
If a product is missing: Contact us! Mistakes can happen. :)
What is your Return and Refund Policy?
From the day you received your order you have 14 days to make a return if you change your mind. The shipment must be made with a carrier that allows the delivery against signature, and remains at your expense. The return package remains under your responsibility until it arrives in our warehouse, so it's important that you keep the proof of shipment until it reaches us! You will receive your refund 14 days maximum after we receive the returned products. :)
EPILOG SO SHAPE 40 Rue Constantin Pecqueur 95150 Taverny France
The right of withdrawal is possible only if the totality of the Challenge is returned and if none of the products have been started.
Is it possible to switch the free lunch with the dinner?
We recommend eating So Shape meals in the morning and evening for a better distribution of calories. It's recommended to eat lighter at dinner time, in order to sleep better at night and avoid storing excess calories. We'd be lying to ourselves by saying that it's in the evening, in front of the TV, that we are the most active ;) However, if occasionally, you can't do otherwise, of course, you can switch. The goal is to replace 2 meals a day and keep one meal free!
Can I switch the water with milk?
You can occasionally replace the water with skim milk or soy milk, especially in the morning. This will not change the effects of the method very much, but it will add a few calories! In order to limit milk as much as possible, you can try: 50% water and 50% milk. ;)
Order & delivery:
Which payment methods are accepted?
You can pay your order online by credit card (Mastercard, Visa, American Express) or through a PayPal account.
Can I cancel my order, or make changes to it?
We package orders very quickly which means that we cannot make changes or cancel them once they have been confirmed. Unfortunately, we cannot change the delivery option, the delivery address or the flavours of the berlingots. You still have the right of withdrawal to send your package back to us and get your money back. :)
How do I change my email address?
Please contact us in order to change your email address.
Is it possible to track my order?
Of course! There are several ways to track your order:
1) In the order shipment confirmation email that we send you, you’ll find a “button” allowing you to track your order. 2) If you have a customer account, you can also find this information by logging in. 3) You can also find this information in the Help & Contact section of our site (by entering your order information)
How to dispute a delivery?
In case of dispute of the delivery of a package mentioned delivered, we will ask you to open a claim with the carrier and inform us. We will also proceed to the opening of an investigation. A period of 15 days will apply from the opening of the claim, during which the carrier will inform us of the conclusion of the investigation. No compensation is possible without the conclusion of the investigation by the carrier. If the carrier accepts the claim, we can proceed with either a refund or the return of the order. If the claim is rejected by the carrier, we ask you to go to a police station to file a complaint. A compensation is only possible if we receive this document.
Can I exchange some So Shape Meals flavours?
In order to guarantee the quality of our products, we respect the regulations on food products which does not allow us to exchange the flavours once the Challenge has been started. Even if just one Smart Meal has been consumed we're unable to accept returns. However, there are shapers groups on Facebook where you can directly exchange with each other! That's the advantage of community! Some Shapers also use the sites of sales between private individuals ;)
Method & products:
How does the So Shape Challenge work?
Replacing two meals a day with a meal replacement for weight control may help with weight loss as part of an energy-reduced diet. Thus, 2 of the main meals of the day must be replaced by So Shape meal replacements to allow weight loss. In addition to these two meals, you should maintain a sufficient daily fluid intake (water, of course! and/or teas and herbal teas without sugar, honey or other sweetening ingredients that add unnecessary calories). Furthermore, it is obvious that in the context of a low-calorie diet, you will need to supplement your diet with other foods that will allow you to have a balanced free meal!
What does taking 2 So Shape meal replacements actually do for you? In terms of : Calories => about 450 - 500 kcal, which is about 25% of the amount of calories needed on a daily basis. This allows you to have a real free meal, well balanced and a daily calorie-intake lower than usual, which makes weight loss easier. Vitamins & Minerals => each Meal Replacement contains 12 Vitamins and 10 Minerals, in order to lower the risk of having food deficiencies.
Is it only to lose weight ?
The idea is to fill up on nutrients without the unnecessary calories, so you don't need to lose weight to be concerned! You can therefore consume our products outside of a Weight Loss Challenge, to stay in shape, without giving up pleasure. Rich in nutrients, practical and delicious: food as it should always be. For example: a Brownie Flavoured Meal Replacement Shake in the morning is much more complete and healthy than a hot chocolate full of sugar!
Ok... But how can you do better than what was done before?
Our secret...is you! The R&D of our products are 100% collaborative. Our direct link with you on the internet allows us to improve our products based on your constant feedback: something that was impossible for brands distributed in pharmacies or supermarkets before! We started in 2014 with 5 innovative drinkable meals, and have been improving our flavours hand in hand with you ever since! Now we offer 24 meals and 14 snacks. These are global innovations distributed with no middleman between you and us! We are gourmands serving gourmands!
Can I do a Challenge while I am pregnant or breastfeeding?
Unfortunately we can't advice the So Shape Challenge to mothers-to-be... We also can't recommend starting a So Shape challenge while breastfeeding, either. Even though So Shape Meal Replacements are concentrated in good things, these are sensitive times where you cannot restrict yourself. However, you can still have an occasional Smart Meal if you are feeling peckish and in order to have a guilt-free treat!
Can I replace my 3 meals of the day with So Shape Meals?
Don't just eat smart meals! You wouldn't have enough calories for the day. If you have an eating disorder, it is important to consult a nutritionist. So Shape's Challenges are designed for light weight loss. They are not made to become a sustainable eating pattern intended to replace the way you eat on a long-term or exclusively. As a reminder: Replacing two meals a day with a meal replacement for weight control may help with weight loss as part of an energy-reduced diet. Replacing one meal per day with a meal replacements for weight control may help with weight maintenance as part of an energy-reduced diet The third meal of the day should be eaten under normal conditions and classic foods, without excess and if possible with a reduced fat or sugar content. You can follow our healthy recipes on Facebook and Instagram!
What should I have for lunch during the Challenge?
Ideally, for the best results, you should eat a healthy balanced lunch: - A good amount of protein, preferably from leaner white meats - 4 to 5 tablespoons of cooked starches - As many vegetables as you like. Keep the fat and sugar as low as possible for dessert, like a dairy product with 0% fat or some fruit. We post plenty of delicious and quick recipes on Instagram to help you!
What are the Open Foods?
Still hungry after your Smart Meal? Or feeling peckish during the day? Check the list of Open Foods ;) You will find it in your Challenge Booklet. The Open Foods are free for you to eat, whenever you feel hungry during the Challenge. And do you know what? The Smart Food products are on the Open Foods list! Why? Because they're filling and most of our products are low sugar, reduced-fat, enriched with proteins and fibres: everything recommended for a daily diet!
How to integrate the So Shape Snacks during a Challenge?
Being able to eat pancakes or muffins without any guilt? We've been waiting for this for a long time! We recommend, however, to limit yourself to 2 servings per day of So Shape Snacks during your challenge, because even if the majority are low in sugar and fat reduced, the aim of the experience is also to get used to eating less. :) For example: 1 serving of Smart Muesli (30 grams) and 1 muffin, or just 2 pancakes. :)
Do I need to work out during the Challenge?
Don't worry, exercise is not a requirement to get results :) Even without working out you will see results: you will become leaner and you will feel more comfortable with your body! However, we can't deny: all exercise done will be a plus! So try to stay active as much as possible in your daily life. Be careful: working out without paying attention to what you eat will give you little to no results. ;)
Can I eat fruits during the Challenge?
Fruits are full of vitamins! But from a nutritional point of view, it's mostly water and sugar.That's why they aren't part of the Open Foods, although you are totally free to eat them at lunchtime during the Challenge.
Is tea, coffee or infusion allowed during the Challenge?
Good news! You can keep on drinking tea, coffee and herbal teas during your Challenge! You can add some skimmed milk, soy milk and also almond milk. But of course, avoid adding any sugar to it ;)
How should I store my So Shape Meals?
Our meal replacements have a shelf life of approximately one year. You have a more precise date indicated under the fold of each individual unit ;) But be careful, once prepared, consume within the hour.
Can I do multiple Challenges in a row?
There is no problem having the So Shape meals over a long period of time! We only recommend that you take a 3 to 5 day break between two challenges to boost your metabolism, and to consult a nutritionist in case of eating disorders. It's necessary to keep a varied and balanced diet and a healthy lifestyle.
What is a So Shape meal?
So Shape meals are nutritionally food for you and delicious! 100% French innovation, they are made from selected ingredients that make up for most of the macro and micro-nutrients we all need, without the extra calories. Prepared in 3 minutes by only adding water, they become nutritious hot meals or shakes to take away with you everywhere! For the first time ever, there are 24 different flavours (and more to come), delivered directly to you, to give you a variety of pleasures and lose weight day after day without thinking about it!
I'm lactose intolerant, can I still do the Challenge?
Our products are extremely low on lactose. On average in our Meal Replacements you will find: 6g of lactose in the sweet flavours & 3g in the savoury flavours. Which means that even if you are lactose intolerant - and not allergic to milk - our Meal Replacements shouldn't harm you. At So Shape, we follow the latest scientific advice of the National Institute of Health (NIH): Research suggests that many people could have 12 grams of lactose—the amount in about 1 cup of milk—without symptoms or with only mild symptoms. For those who would like to know a little more: So Shape Meal Replacements contain a mix of vegetable protein sources, i.e. pea proteins, but also milk proteins. It's the perfect combination which provides all the amino acids you need, including the essential ones! The lactose you find in your Meal Replacements comes solely from those milk proteins. So, Meal Replacements are extremely good for you... and they don't contain any GMOs, conservatives or other mysterious additives!
Are the So Shape Meals Gluten Free?
The only Smart Meals that contain gluten are the hot meals: Veggie Bolognese flavoured pasta, Original Macaroni & Cheese flavour, Macaroni & White Cheddar Cheese flavour, Pesto flavoured pasta, Arrabbiata flavoured pasta and Chili Sin Carne.
How to prepare your sweet shakes?
IMPORTANT: - Don't forget to remove the infuser from your shaker - Don't put your shaker in the microwave - Do not use your shaker to mix powder with boiling water.
Here is the recommended method to prepare the sweet flavoured shakes: pour 350 mL of cool water into the shaker, add the powder to it & shake it all together! You can also enjoy these flavours warm: in this case, pour the whole mix into a bowl and put it in the microwave. Be careful not to boil it. You could destroy the vitamins and change the texture of your shake.
How to prepare your hot meals?
Here is the recommended method to prepare the hot meals: fill your shaker with water using the graduated gauge on the shaker. You should dose water accordingly: 120ml for the Original Macaroni & Cheese flavour and Macaroni & White Cheddar Cheese flavour, 150 mL for Pesto flavoured pasta & Arrabbiata flavoured pasta, 160 mL Veggie Bolognese flavoured pasta and 150ml for the Mushroom flavoured Risotto, Curry flavoured Risotto and Chili Sin Carne. Pour the water and the pasta / rice in a bowl, heat for about 4min30 in the microwave on high, without covering. Finally add the powder in the bowl and mix it with the cooked pasta / rice and the cooking water.
If you want a slightly more liquid texture, you can always add a little more hot water to loosen the sauce in your hot meal (just a little ;)). If you would like the fusillis to be more "al dente", you can reduce the cooking time to 3min30.
How to prepare your hot meals without a microwave?
Bring water to boil in a small saucepan. Add the pasta or rice and cook for 5 to 6 minutes. Then drain the pasta/rice and put the pasta or rice in a bowl. Add a few table spoons* (as indicated bellow) of hot water and mix with the powdered preparation.
*9 to 10 tbs for Veggie Bolognese flavoured pasta 6 to 7 tbs for Pesto flavoured pasta & Arrabbiata flavoured pasta 5 to 6 tbs for the Mushroom flavoured Risotto, Curry flavoured Risotto and Chili Sin Carne. 4 to 5 tbs for the Original Macaroni & Cheese flavour & Macaroni & White Cheddar Cheese flavour PS : You can add a few more table spoons if needed.
So Shape handbook:
So Shape Handbook
Your handbook is a valuable resource to support you in your Challenge. You’ll get one with every So Shape order, but you can also download a digital copy by clicking here:
Still haven’t found the answer to your question?
During the week, you can contact us by Chat and we will answer you very quickly. You can also send us an email using the form below. We will do our best to answer you within 48 hours. If you want to track your order, don’t forget that you can do so at the top of this Help & Contact page.