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Delivery

Don't worry, you won't have to pay customs charges or import taxes for orders within the European Union.

 

You will receive an e-mail confirming dispatch, with a link that will enable you to track your order at every movement.

Our preparation time for your order is 48 working hours (Monday to Friday).

Get in touch with your neighbours or concierge if you weren't at home, as the delivery person can give the parcel to them to spare you the trip to the post office.

If nobody has received the parcel for you, contact us !

Don't panic!

If you're away when your parcel is delivered, Royal Mail will leave a note in your mailbox telling you at which post office you can pick it up.

Here are the countries we deliver to at the moment:

United Kingdom, Republic of Ireland, Denmark, Finland, Sweden, France, Germany, Belgium, Luxembourg, Netherlands, Spain, Italy, Greece, Portugal, Bulgaria, Croatia, Czech Republic, Romania, Slovenia, Estonia, Hungary, Latvia, Lithuania, Austria, Switzerland, Liechtenstein.

We are currently working on making delivery possible in more countries and we will keep you updated! If you want us to deliver to your country, write to us !

To ensure the safety of your order, we're unable to deliver to a pick-up point.

Of course!

To track your order, follow the link in the mail you received after your order was dispatched. You will also find this info directly by going to your account and clicking on "My orders".

  • If you placed your order less than 30 minutes ago:

Just call us so we can modify your address.

  • If you placed your order more than 30 minutes ago.

We process your order quickly in order to get it to you ASAP. 

Which means it cannot be modified once confirmed.