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My order

Contact us! Our items have codes that are scanned before shipping so we know if there's been a slip or not! :)
  • If you placed your order less than 30 minutes ago:

Just call us so we can modify your address.

  • If you placed your order more than 30 minutes ago.

We process your order quickly in order to get it to you ASAP. 

Which means it cannot be modified once confirmed. 

Don't worry, you won't have to pay customs charges or import taxes on orders to the UK and other countries in the European Union.

 

In order to guarantee the quality of our products, we respect the regulations on food products which do not allow us to exchange the flavours once the Challenge has been started.

If even just one Smart Meal has been consumed we're unable to accept returns.

However, there are shapers groups on Facebook where you can directly exchange with each other! That's the advantage of community!

  • If you placed your order less than 30 minutes ago:

Just call us and we'll see what we can do!

  • If you placed your order more than 30 minutes ago:

We process your order quickly, which means that we can't change or cancel it once it's been confirmed. Unfortunately, we can't change the shipping option, shipping address or Smart Meals flavours. You still have the right to return the parcel and be reimbursed, if unopened and unused. :)

  • If you just placed your order less than 30 minutes ago:
    Call us and we'll see what we can do!
  • If you placed your order more than 30 minutes ago:
    We package your order very fast, which means we can't change or delete it once it's been confirmed. Unfortunately we can't change delivery option, delivery address or composition of the box.

In order to change your e-mail address, contact us!
No worries if you have not received the confirmation of your order, once you contact us we will send you a confirmation of your order.

 

  • Ensure you've checked your spam folder.
  • If it's not there, make sure you provided us with the right e-mail.
  • If you haven't,  contact us and we can resend it!

From the day you received your order you have 14 days to make a return if you change your mind you will not need to give any reason or extra payment, except return shipping. 

It is necessary that the return shipping is made with a carrier that provides recorded delivery. 

  • The products must be unopened and in their original packaging.
  • The parcel must be sent within the two weeks in which it was received. The date on the stamp will be taken as proof of postage.

You will also need to write a letter to us by recorded delivery addressed to 10 rue de la Victoire, 75009 Paris, France.

The letter must state: your order number, name of buyer, the order date and the reason for returning the goods.

Also we kindly ask that you include a copy of the bill so that we can reimburse you.

Please don't forget: the return parcel is under your own responsibility until it arrives at our warehouse, so it's important that you keep proof of sending it until we receive it!

We will process your return as soon as we receive it and you will receive a confirmation e-mail.

We'll do our best to shorten the delay of reimbursement which may take up to 30 days after return. :)